Mohammad Mashal
Mohammad Mashal
Providing value as a service with professional support to help drive customer success
Phone:
+971 50 1177500
Email:
Address:
Binghatti Gardens - 816
Dubai Silicon Oasis
Dubai - UAE
Date of Birth:
Nov 06th, 1984
Hello! I'm Mohammad
Since I joined the agency I am developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports. as an account supervisor, I also answer client queries and identify new business opportunities among existing customers. I liaise with cross-functional internal teams (including Customer Service and Product Development departments)
to improve the entire customer experience.
Additional Skills:
Ability to communicate clearly and effectively.
Ability to handle difficult situations in a professional manner and build employee loyalty.
Listening skills and the ability to assimilate information.
Patience and tact in working with customers, sometimes in stressful situations.
Self-motivated and punctual.
High level of commitment, initiative, and enthusiasm.
EXPERIENCE
2015-Present
Account Supervisor,
MRM (CHANEL)
Responsible for keeping current clients satisfied and delivering
exceptional client service on a day-to-day basis.
Operates as the point of contact for assigned customers.
Update job knowledge by participating in educational
opportunities.
Management of client expectations and deadlines.
Making monthly & annual reports regarding the KPI and the
email's figures.
Makes sure clients receive requested products and services in a
timely fashion.
Train the new joiners on the systems and the call etiquette & how
to handle the complaints.
Identifies opportunities to grow business with existing clients.
Overseeing customer account management, including negotiating
contracts and agreements to maximize profit.
Building and maintaining strong, long-lasting customer
relationships.
2014-2015
Call Center & Sales Agent
Abu Dhabi Islamic Bank (ADIB)
Update with product information on regular basis.
Minimum sales target as suggested by management.
Call the customers and visit them in their places if necessary (after making sure of their eligibility and calculate the maximum).
Do the process of sales product and report them to the direct manager.
Keep Bank's assets in good condition.
Perform and active role of a team work.
Adhere to dress code and present a neat and pleasant appearance.
Show positive attitude towards co-workers and customers.
Summary report sheet of the total weekly & monthly achievement.
Provide a full range of banking services to individual customers, emphasizing personal financial counseling and customer service.
Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers.
Resolve customer complaints, issues promptly and effectively.
Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell or cross sell
Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services.
Respond to and Resolve customer inquiries and problems pertaining to their Finance
2009-2011
Client Service Representative
International Cards Company (Master Card)
1. Keep company's assets in good condition.
2. Perform and active role of a team work.
3. Adhere to dress code and present a neat and pleasant appearance.
4. Show positive attitude towards co-workers and customers.
5. Customer service, call center, sales and issue new credit cards.
6. Tiller and Collection.
7. Fill the application of charge back and report it to the charge back section.
EDUCATION
2005-2009
Bachelor Degree
Jordan University of Science and Technology
Bachelor's Degree in Computer Engineering
2001-2002
High School
HIGH SCHOOL
Scientific Major
COMPANY'S CERTIFICATES
Certificate of Recognition to dedication towards customer satisfaction and service excellent
Communication skills & Relationship with Customers
COURSES | LANGUAGE
ICDL - Advanced
Microsoft Unlimited Potential - Advanced
Professional Skills And Personal Development
IELTS. Score: 7.0 & TOEFL - Proficient
Arabic - Mother Tongue
Adobe Photoshop - Medium
Desire a suitable position in a reputable company where I can prove my skills and utilize them to the maximum.